Emergency Communications Operator

Cultivate your Career

As Alberta's 'Botanical Arts City', St. Albert is a community renowned for its botanical arts, its commitment to a green lifestyle and the cultivation of activities that provide for a well-rounded quality of life. Our employees provide over 70,000 residents with high-quality programs and services and we are proud to contribute to making St. Albert one of the best places to live in Canada.

The Opportunity

The City of St. Albert is currently recruiting for three (3) casual Emergency Communications Operators.

The primary responsibility of this position is to provide casual shift relief in the OCC at the St. Albert RCMP detachment.

Main responsibilities include complaint taking, dispatching, and answering emergency calls. Emergency Communication Operators utilize detachment radio equipment, perform CPIC entries, prepare court documents and create/dispatch Municipal Enforcement files in addition to maintenance and retrieval tasks for various RCMP computer systems.

Qualifications

• Completion of Grade 12 together with prior policing or dispatching experience and strong computer skills is necessary.
• At least one (1) year of call-taking/dispatching experience is preferred.
• Certification from an Emergency Communications Program is considered an asset.
• Experience with RCMP computer programs and familiarity with the RCMP environment is a definite asset.
• The ability to deal with people in a polite, courteous and informed manner is essential. The ability to stay calm in a variety of high stress, demanding situations is required, as well as prioritizing and multi-tasking.
• Must be able to obtain (and maintain) a RCMP issued Security Clearance.

Hours of Work

We offer a variety of shifts ranging from 3 to 12 hours in length.
The 12-hour shifts are 7:00 a.m. – 7:00 p.m. or 7:00 p.m. – 7:00 a.m.
Note: Shifts may be altered to meet operational needs.

Compensation

Starting at $33.83 per hour.

This position is represented by the CUPE 5141 Collective Agreement.

Conditions of Employment

• The successful applicant must be able to obtain (and maintain) a RCMP issued Security Clearance.
• The successful candidate will be required to provide proof of educational and professional credentials.

Application Information

• Please upload a cover letter and a resume when applying for this opportunity. These will need to be uploaded as two separate documents.
• This competition may be used to fill future vacancies, at the same or lower classification level.
• Please note that the City conducts most interviews via video conference and will provide a link and instructions to applicants selected for an interview.

Closing Statement

We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted. The City of St. Albert will no longer accept applications in person, via fax, email or by post.