Emergency Communications Operators

Requisition #: 22/12
Job #: J0122-0518
Job Title: Emergency Communications Operators
Job Type: Term Full Time
City, Province, Country: St. Albert, Alberta, Canada
Job Category: Policing Support
Number of Positions: 4
Posting Date: January 13, 2022
Posting Closing Date: January 23, 2022
Salary/Wage: 32.83 - 39.94/Hour
Department: Emergency Services
Location: 96 Bellerose Drive
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Cultivate your Career:

As Alberta's 'Botanical Arts City', St. Albert is a community renowned for its botanical arts, its commitment to a green lifestyle and the cultivation of activities that provide for a well-rounded quality of life. Our employees provide over 66,000 residents with high-quality programs and services and are proud to contribute to making St. Albert one of the best places to live in Canada.

The Opportunity:

The City of St. Albert Policing Services is currently recruiting for term full-time and casual Emergency Communications Operators.

The Emergency Communications Operator is the first point of contact for all incoming calls to the St. Albert RCMP Detachment, including all Municipal Enforcement and 911 Emergency calls. This position is responsible for gathering and disseminating accurate information and is a key link between the public and the police services.

Main responsibilities include complaint taking, dispatching, answering emergency calls and providing assistance to the general public at the front counter and over the telephone. Emergency Communication Operators utilize detachment radio equipment, perform CPIC entries, prepare court documents and create/dispatch Municipal Enforcement files in addition to maintenance and retrieval tasks for various RCMP computer systems.


• Completion of Grade 12 together with prior policing or dispatching experience and strong computer skills is necessary.
• Certification from an Emergency Communications Program is considered an asset.
• Experience with RCMP computer programs and familiarity with the RCMP environment is a definite asset.
• The ability to deal with people in a polite, courteous and informed manner is essential. The ability to stay calm in a variety of high stress, demanding situations is required, as well as prioritizing and multi-tasking.
• Must be able to obtain (and maintain) a RCMP issued Security Clearance.

Hours of Work:

12 hour shifts.
7:00 a.m. – 7:00 p.m. or 7:00 p.m. – 7:00 a.m.
Shifts may be altered to meet operational needs.


$2,363.76 - $2,875.68 bi-weekly ($32.83 - $39.94 per hour). In addition, participation in the City’s benefit package is available to term employees after six months of employment.

This position is represented by the CUPE 5141 Collective Agreement.

Anticipated end date of December 31, 2022. This term position is a result of a leave, and therefore the term is subject to early return of the employee on leave.

• Please submit a cover letter and resume when applying for this opportunity.
• Applications will only be accepted to 10:00 p.m. MST on the closing date.
• Please note that the City will be conducting video conference interviews to minimize the potential spread of COVID-19.

• To keep our employees, their families and the public safe and healthy, the City has decided to apply the Provincial Restriction Exemption Program standards with some modifications for employees. Employees joining the City of St. Albert must be fully vaccinated. Proof of vaccination provided by Alberta Health Services will be required prior to start. Exemptions may be considered but will need to be reviewed and validated before commencing work with the City of St. Albert. Those with approved exemptions will be required to submit negative test results twice a week before entering a City worksite.
• The successful candidate will be required to provide proof of educational and professional credentials.
• Must be able to obtain (and maintain) a RCMP issued Security Clearance.

We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted. The City of St. Albert will no longer accept applications in person, via fax, email or by post.

Please answer all of the following questions before applying

* Question numbers in red and with an asterisk indicate mandatory questions (answer is required).

*1. Are you legally eligible to work in Canada?
*2. Do you currently hold (or have you held in the past 12 months) a RCMP Enhanced Reliability Security Clearance?
*3. In order to comply with COVID Provincial Restrictions and to keep our employees, their families and the public safe and healthy, the City requires new employees to be fully vaccinated or request an accommodation because they are unable to be vaccinated based on a protected ground/area. Although we do not require proof of vaccination for candidates, we require you to confirm the following: I am aware of the City’s requirements for vaccination and in the event I am offered a position with the City of St. Albert I will provide proof of full vaccination or will request an exemption (that may/may not be available based on the nature of the work responsibilities.)
*4. Please check one of the following:

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