Emergency Communications Operator (Casual)

Requisition #: 23/52
Job #: J0323-0953
Job Type: Casual
Job Category: Policing Support
Positions: 5
Salary/Wage: 33.16 - 40.34/Hour
Department: Emergency Services
Location: 96 Bellerose Drive

Cultivate your Career

As Alberta's 'Botanical Arts City', St. Albert is a community renowned for its botanical arts, its commitment to a green lifestyle and the cultivation of activities that provide for a well-rounded quality of life. Our employees provide over 70,000 residents with high-quality programs and services and are proud to contribute to making St. Albert one of the best places to live in Canada.

The Opportunity:

The City of St. Albert is currently recruiting for casual Emergency Communications Operators.

The primary responsibility of this position is to provide casual shift relief in the OCC at the St. Albert RCMP detachment.

Main responsibilities include complaint taking, dispatching, and answering emergency calls. Emergency Communication Operators utilize detachment radio equipment, perform CPIC entries, prepare court documents and create/dispatch Municipal Enforcement files in addition to maintenance and retrieval tasks for various RCMP computer systems.


• Completion of Grade 12 together with prior policing or dispatching experience and strong computer skills is necessary.
• Certification from an Emergency Communications Program is considered an asset.
• Experience with RCMP computer programs and familiarity with the RCMP environment is a definite asset.
• The ability to deal with people in a polite, courteous and informed manner is essential. The ability to stay calm in a variety of high stress, demanding situations is required, as well as prioritizing and multi-tasking.
• Must be able to obtain (and maintain) a RCMP issued Security Clearance.

Hours of Work:

We offer a variety of shifts ranging from 3 to 12-hours in length.

The 12-hour shifts are 7:00 a.m. – 7:00 p.m. or 7:00 p.m. – 7:00 a.m. Note: Shifts may be altered to meet operational needs.


$33.16 - $40.34 per hour.

This position is represented by the CUPE 5141 Collective Agreement.

• Please upload a cover letter and a resume when applying for this opportunity. These will need to be uploaded as two separate documents.
• Applications will only be accepted to 10:00 p.m. MST on the closing date.
• Please note that the City conducts most interviews via video conference and will provide a link and instructions to applicants selected for an interview.

• The successful applicant will be required to obtain and maintain a RCMP issued Enhanced Reliability Security Clearance.
• The successful candidate will be required to provide proof of educational and professional credentials.

We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted. The City of St. Albert will no longer accept applications in person, via fax, email or by post.

Please answer all of the following questions before applying

* Question numbers in red and with an asterisk indicate mandatory questions (answer is required).

*1. Are you legally eligible to work in Canada?
*2. Do you currently hold (or have you held in the past 12 months) a RCMP Enhanced Reliability Security Clearance (or higher)?

Applications will only be accepted to 10:00 p.m. (Mountain Time Zone) on closing date.

If you encounter issues with the City's employment portal, from Monday to Friday between 6am - 6pm MST (excluding holidays), you can request assistance by emailing webhelp.njoyn@cgi.com or calling 1-877-427-7717.