Customer Service Assistant

Requisition #: 23/13
Job #: J0123-1011
Job Type: Permanent Part Time
Job Category: Administrative Support / Clerical
Positions: 1
Posting Date: January 24, 2023
Closing Date: February 7, 2023
Salary/Wage: 42,935.00 - 51,283.00/Year
Department: Public Operations
Location: 235 Carnegie Drive

Cultivate your Career:

As Alberta's 'Botanical Arts City', St. Albert is a community renowned for its botanical arts, its commitment to a green lifestyle and the cultivation of activities that provide for a well-rounded quality of life. Our employees provide over 66,000 residents with high-quality programs and services and are proud to contribute to making St. Albert one of the best places to live in Canada.

The Opportunity:

The City of St. Albert is recruiting for one permanent part-time Customer Service Assistant to join our Transit Department team. In this position, you will provide customers with detailed information on transit services and administrative support to internal Transit departments and the Transit operating team. The primary focus of this position is providing customer service assistance related to bus schedules, routes, fares, bus stop locations, complaints, lost & found and Handibus services. Other duties will involve cash handling, accounts payable/receivable responsibilities, data entry, and other general clerical support.


• Applicants must have a High School Diploma.
• Post secondary education in Office or Business Administration is an asset.
• We seek candidates who have a minimum of 3 years of relevant customer service and office administration experience.
• Basic accounting knowledge would be an asset.
• The role requires excellent customer service skills, an ability to listen and effectively communicate transit information to customers via telephone, email and in person.
• Strong MS Office skills are required, as is the ability to read and understand maps and transit schedules.
• Knowledge of the City of St. Albert is an asset.

Hours of Work:

This is a 0.50 permanent part-time position that will work 36 hours bi-weekly.

The successful candidate must have the ability to be flexible with their schedule, as there will be times when working additional hours or days will be necessary.


$22.94 - $27.39 per hour. In addition, the City of St. Albert offers a comprehensive benefit package including a defined benefit pension plan.

• Please upload a cover letter and a resume when applying for this opportunity. These will need to be uploaded as two separate documents.
• Applications will only be accepted to 10:00 p.m. MST on the closing date.
• Please note that the City will be conducting video conference interviews to minimize the potential spread of COVID-19.

• The successful applicant will be required to obtain a satisfactory police information check.
• The successful candidate will be required to provide proof of educational and professional credentials.
• Valid Class 5 Drivers License and a personal vehicle for work use are required.

We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted. The City of St. Albert will no longer accept applications in person, via fax, email or by post.

Please answer all of the following questions before applying

* Question numbers in red and with an asterisk indicate mandatory questions (answer is required).

*1. Are you legally eligible to work in Canada?
*2. Do you hold a valid Class 5 Alberta driver’s license and have access to a personal vehicle for work use?
  3. Are you able to work a rotational schedule Week 1 - Mon Wed Fri. Week 2 - Tues Thurs?
  4. Are you able to work additional days for vacation coverage or illness absences?
  5. Do you have 3 or more years of relevant customer service and administration experience?

Applications will only be accepted to 10:00 p.m. (Mountain Time Zone) on closing date.

If you encounter issues with the City's employment portal, from Monday to Friday between 6am - 6pm MST (excluding holidays), you can request assistance by emailing or calling 1-877-427-7717.