Emergency Communications Operator - Term Full-Time

Requisition #: 20/93
Job #: J0920-0561
Job Title: Emergency Communications Operator - Term Full-Time
Job Type: Term Full Time
City, Province, Country: St. Albert, Alberta, Canada
Job Category: Communications
Number of Positions: 1
Posting Date: September 14, 2020
Posting Closing Date: September 23, 2020
Department: Emergency Services
Location: 96 Bellerose Drive
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Cultivate your Career:

As Alberta's 'Botanical Arts City', St. Albert is a community renowned for its botanical arts, its commitment to a green lifestyle and the cultivation of activities that provide for a well-rounded quality of life. Our employees provide over 66,000 residents with high-quality programs and services and are proud to contribute to making St. Albert one of the best places to live in Canada.

The Opportunity:

The City of St. Albert Policing Services is currently recruiting for a term full-time Emergency Communications Operator.

The Emergency Communications Operator is the first point of contact for all incoming calls to the St. Albert RCMP Detachment, including all Municipal Enforcement and 911 Emergency calls. This position is responsible for gathering and disseminating accurate information and is a key link between the public and the police services.

Duties of the position include complaint taking, dispatching, answering emergency calls and providing assistance to the general public at the front counter and over the telephone, operating detachment radio equipment, performing entry, maintenance and retrieval tasks for various RCMP computer systems.


Completion of Grade 12 together with prior policing or dispatching experience and strong computer skills are necessary. Successful candidates must be able to obtain (and maintain) a RCMP issued Enhanced Reliability Security Clearance.

Certification from an Emergency Communications Program is considered an asset. Experience with RCMP computer programs and familiarity with the RCMP environment are definite assets. The ability to deal with people in a polite, courteous and informed manner is essential.

Hours of Work:

12 hour shifts.
7:00 a.m. – 7:00 p.m. or 7:00 p.m. – 7:00 a.m.
Shifts may be altered to meet operational needs.


$32.42 - $39.45 per hour.

This position is represented by the CUPE 5141 Collective Agreement.

As soon as possible to January 27, 2021. This is a term position covering a leave, and the length of the term is subject to an early return of the incumbent on leave.

The successful candidate must currently have a RCMP Enhanced Reliability Security Clearance and active PROS access.

We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted. The City of St. Albert will no longer accept applications in person, via fax, email or by post. Applications will only be accepted to 10:00 p.m. (Mountain Time Zone) on closing date.

Please answer all of the following questions before applying

* Question numbers in red and with an asterisk indicate mandatory questions (answer is required).

*1. Are you legally eligible to work in Canada?

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